Effective Date: 15th September, 2025
At The DigiCircle, we strive to deliver high-quality digital solutions and services. Please read our refund policy carefully to understand the conditions under which refunds may be provided.
1. General Policy
Due to the nature of digital services, refunds are generally not issued once work has commenced, resources have been allocated, or deliverables have been provided.
Exceptions may apply under certain circumstances outlined below.
2. Eligibility for Refunds
A refund may be considered in the following cases:
Duplicate Payment – If you are charged twice for the same service, we will refund the duplicate transaction.
Service Not Delivered – If we fail to deliver the agreed service within the committed timeline and no work has been initiated.
Project Cancellation (Before Work Begins) – If you cancel your project before work has started, you may be eligible for a partial refund (excluding administrative/processing fees).
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
Change of mind after work has commenced.
Delays caused by client-side issues (e.g., failure to provide required content, approvals, or communication).
Services already delivered (e.g., completed design, campaign execution, code handover, consultation sessions).
4. Refund Request Procedure
To request a refund, please contact us at info@thedigicircle.com with:
Your name,
Project details/invoice number,
Reason for refund request.
Our team will review your request and respond within 7–10 business days.
5. Processing of Refunds
Approved refunds will be credited within 10–15 business days to the original payment method.
Transaction/processing fees charged by payment gateways may be deducted from the refund amount.
Contact Us
If you have any questions about these Refund Policy, please contact us at:
The DigiCircle
Email: info@thedigicircle.com
Address: 1st floor, Enkay Tower, Plot no. B&B1, Vanijya Kunj, Udyog Vihar, Phase 5, Gurgaon, Haryana- 122016
